Exchange Policy:
Exchange and Return Policy
These terms and conditions are in place to protect you and to clarify the procedures and rules of Al Jabreen Trading Establishment regarding returns and exchanges:
Regarding returns, we regret to inform you that cosmetic products are not eligible for return or exchange except in the following cases:
1- If the customer receives a product and there is an error in the type of product sent, the customer will be compensated either with the product's value or, if available, with the correct product at the store's expense. The customer must verify and review the purchase invoice and compare it with the products received from the store before using them and opening the product's packaging. If the product is used and the original packaging is opened, the customer will not be compensated, in accordance with international perfume and cosmetic product sales policies.
2- In the event of any defect in the product or if you receive the wrong product from Al Jabreen Trading Establishment, we will compensate the customer by having them return the incorrect product. We will then either refund the amount to the same account or credit card from which the payment was made, or deliver the correct product as per the requested purchase invoice free of charge.
3. Returns must be made within 7 days of receipt, with the invoice, and in their original condition. The perfume must be unopened (with the original packaging). Returns will not be accepted, and the customer is responsible for return shipping costs.
4. We will not accept returns of any product that has been used, whose packaging has been opened, or that arrived in a condition other than its original packaging.
5. If a customer wishes to exchange a product that is not defective and the perfume is unopened (with the original packaging), the store is not responsible for return shipping costs. The customer is responsible for shipping the replacement item back to the store and for return shipping fees.
6- If an order has been shipped to the customer and they wish to cancel it and receive a refund while it is still in transit, but they have not yet received it, the customer will be responsible for the return shipping fees. The shipping cost will be deducted from the total order amount, and the refund will be issued to the customer's account within 15 days of the shipment being received from the shipping company. The customer will be notified if there is a delay in receiving and returning the order to the shipping company exceeding 15 days. The customer will have the option to accept or reject the delay and receive a refund.
Al-Jabreen Trading Establishment... We are pleased to serve you.
